Business life
The Guatemalan Tourism Institute (INGUAT) recommends national and international visitors to rely with the Tourist Assistance Department (Asistur), which is a free and bilingual service (Spanish-English), available 365 days a year, 24 hours a day, if at any time they need to help them in emergency situations, guidance on routes and destinations, verification of tourist services and channel support requests before any event.
|
Asistur operates uninterruptedly to provide support, guidance and protection to those who travel through Guatemala, their mission is clear, make each trip safe, accompanied and memorable.
“Safe tourism is a priority for Guatemala. Therefore, Asistur has established itself as a strategic pillar of Inguat, generating confidence and support for those who decide to know our country,” said Byron Arango, head of the Tourist Assistance Department.
Tourists can communicate with Asistur through:
- Call Center: 1500 (from Guatemala)
- Direct line: (+502) 2290 2810
- WhatsApp: (+502) 5188 1819
- Bot of assistance on the website: A assistur.gt
Among the services offered by Asistur are:
Telephone and digital care for tourist information and real -time guidance.
Coordination of road safety escorts, in conjunction with the Tourism Safety Division (Disetur).
Support in case of loss of documents, accidents or security incidents.
Verification of hotels, guides and tour operators registered with Inguat.
Face -to -face assistance through 12 tourist information offices distributed in the main destinations of the country.
In addition, Asistur has a network of territorial delegates in eleven departments, who attend in the field any reported situation, activate local support and personalized follow -up networks up to the solution of the case.