Several Users of the Guatemalan Social Security Institute (IGSS) have reported difficulties to access Affiliate portalas well as problems for Create a new user account.
Fallas, which have been presented for several days, have prevented key efforts such as consultations, data updates and record requests.
According to the testimonies collected by Free pressboth people trying create a new user on the IGSS portal Like those that already have an active account, they face recurring errors that prevents them from using the online system.
What is needed to enter the IGSS portal?
To access IGSS Affiliate Portalregistered users must enter their Affiliation number (CUI) and his password.
In the case of those who want to register for the first time, they must have their Cui, Telephone number and email.
Among the procedures available on the platform are:
- Request for proof of affiliation
- Personal data update
- Registration of beneficiaries
- CONSULTATION OF CONTRIBUTION FEES
- Voluntary contribution management
Three errors reported on the affiliate portal
Next, we detail the three most frequent errors reported by users, which affect their access and carrying out procedures in the IGSS portal.
Error when creating a new user
The system shows a generic message: “The operation could not be performed”without detailing the cause of the failure. Unlike other systems, it is not indicated whether the error is due to an incorrect data or an unrelated field.
Error for already registered users
IGSS members report receiving the message “Incorrect user or password”.
When trying to restore the password through the online form, the system requests to enter the Affiliation number (CUI). However, several users have reported that, in doing so, they receive the message: “Not registered mail. You must enter the mail you recorded when creating your user”.
This has caused confusion, since the form does not request to enter the emailso the user has no way to correct or validate that data.
Attempt to create a new user against access failures
Some users who do not achieve access the portal or restore your password assume that they do not have a registered account, so they try Create a new user.
However, when performing this process, the system returns the message: “Mail already registered with another affiliate” Other users report that it also gives them the error “The pre -registration has not been carried out because the DPI is already registeredor “, which generates greater confusion and hinders even more access to the digital services of the IGSS.
Waiting for official response
Although not all users present inconveniences, most of those who have recently tried to access the portal do report failures.
Given this situation, Free press consulted al IGSS Social Communication Department To know if there was a technical problem in their computer systems. The institution indicated that it would verify the case and provide an official response.
These failures in the IGSS electronic portal They have hindered that numerous affiliates carry out essential procedures digitally, however, the institute can indicate what is happening and, above all, give a solution to the inconvenience.
Failures in the IGSS electronic portal They have hindered that numerous affiliates carry out essential procedures online.
The institution is expected to clarify the causes of the problem and, above all, offer a solution to the inconvenience.