The low cost airline Spirit Airlines confirmed the definitive closure of operationsthis May 2, a decision that affects thousands of passengers on routes in the United States, Central America and the Caribbean, including connections to and from Guatemala.
On its official website, the company published a notice to travelers stating that passengers should not show up at the airports and recommended consulting their service page to verify the status of the refundswhich he assured will be processed for all passengers with some exceptions, as well as the steps to follow.
According to official data, the company had shown sustained expansion in its operations in recent years. On average, he went from making 52 monthly flights in 2022 to 84 monthly flights recently, which reflected greater demand and increase in frequencies.
from and to Guatemalathe airline operated routes to several international destinations.
Destinations from the United States
Destinations in Central America and the Caribbean
Spirit will only issue refunds and will not relocate passengers to other flights
Spirit Airlines informed that the process that will be carried out directly will only be that of refunds for eligible tickets, while it will not manage the relocation of passengers to other companies.
Although several airlines have announced support and priority for travelers with flights scheduled in the coming hours and days, the company clarified that each passenger must process these options directly with the companies that offered assistance.
DGAC confirms closure of Spirit Airlines
The General Directorate of Civil Aeronautics (DGAC) of Guatemala issued a statement in which it confirmed the closure of the company and clarified that the decision corresponds exclusively to the company.
In addition, it reported that affected passengers should contact the claims agent, as the airline’s customer service is no longer available.
Users can write to the email SpiritAirlinesinfo@epiqglobal.com or call the numbers:
- (855) 952-6606 (free from US and Canada)
- (971) 715-2831 (international calls)
Airlines offer support to affected passengers
The DGAC also indicated that several airlines announced support measures for travelers affected by the suspension of flights.
In some cases, such as Aviancapartial exemption of the ticket cost was reported, although administrative charges or taxes may apply depending on the destination.
What Spirit Airlines refunds will be like
The airline detailed that it will automatically process refunds for tickets purchased directly with credit or debit cardusing the original payment method.
Those who purchased through travel agencies must manage the refund directly with said companies.
Regarding payments made with coupons, flight credits or miles Free Spiritcompensation will be subject to the bankruptcy court process.
He also indicated that passengers with flights canceled since May 2, 2026 They will receive a refund of charges for luggage, Wi-Fi or other additional services paid by card.
However, the company noted that it will not reimburse unforeseen expenses such as emergency hotels or the purchase of alternative flights.
The Spirit Airlines financial crisis
ANDn November 2024, Spirit Airlines declared bankruptcy and filed for Chapter 11 of the United States Bankruptcy Law, a mechanism that allows a company to be financially reorganized while continuing operations.
Later, in April 2026it emerged that the president’s administration donald trump evaluated a loan for US$500 million to rescue the airline. The plan included guarantees backed by shares, which could have led to majority state participation.
However, as no financial agreement was reached, the company confirmed the definitive cessation of operations.